FormCenter Overview

FormCenter enables organizations to migrate users from expensive sales and service channels to the Web by making it easy to locate and use electronic forms to initiate business processes - without the need for intervention from call center staff.  FormCenter also enables business users and operations staff to publish and manage new services through an easy to use, but carefully regimented, administration console without requiring IT intervention.

How it works

The FormCenter Web self-service solution extends the Adobe LiveCycle ES platform. It is comprised of two main elements – the customizable self service portal to engage customers and the administration console and server application to publish and mange your services.

Self-Service Portal

The self service portal enables users to locate, use, manage, and track electronic forms that initiate your organization’s business processes. The portal can be integrated with your existing enterprise portal or run as a stand-alone web application. The self-service portal is built from the ground up to enable users to quickly and easily:

• Self register and manage profiles that can be used to pre-populate SmartForms;
• Locate your services using guided wizards that automatically filter the appropriate forms;
• Submit forms electronically that can automatically initiate your business processes and track their processing status;
• View previous form submissions, track their processing status, and access copies of submitted forms and submission receipts;
• Save partially completed forms both online or offline (for Reader Enabled Forms);
• Assign and deliver personalized (pre-populated) forms to registered users for field force enablement.

Administration & Management

The FormCenter Administration console enables business users and operations staff to publish and manage electronic forms and seamlessly couple these to your business processes. Configurable roles and permissions enable precise audited control over the management of the system. A carefully managed promotion/deployment system ensures that only tested and approved forms and related services are deployed into production. The administration console provides operations staff with a wide variety of tools and reports to ensure the smooth operation of FormCenter and your services.

The FormCenter server includes a centralized repository of all the electronic submissions and enables virus scanning of any documents attached to the form submissions. The server also provides several electronic payment integration options that allow payment-related processes within your organization to be deployed quickly and easily. A variety of WebService API’s are available to enable integration with existing applications and legacy systems.

FormCenter has been designed for use within a single organization or as a hosted solution on behalf of multiple organizations, departments or agencies.

Learn about other FormCenter features in the FormCenter solution brief.

Next Steps

To learn more about FormCenter please contact us:

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