Digital Self-Service Enablement for ADEP

Digital Self-Service Enablement for Adobe's Digital Enterprise Platform

Makes it Easy for Web Content Authors to Quickly Add SmartForm Apps to their Web Site

Cupertino, CA. — October 3, 2011 — Avoka Technologies, an Adobe Gold Solution Partner, today announced several SmartForm Factory modules that integrate with Adobe’s Digital Enterprise Platform. The solution makes it easy for web content authors to add SmartForm Apps to their web site. SmartForm Apps are small, self-contained data capture applications that enable organizations to move complex, but common, paper-based business transactions – a life insurance application, a home loan, a hospital admissions form, a government grant submission, or an insurance claim – to interactive, and intelligent digital services.

Avoka’s SmartForm Factory makes it easy to create SmartForm Apps and Avoka's SmartForm Web Plug-In makes it easy for web content authors to quickly and easily incorporate SmartForm Apps into their Adobe CQ5 web site.

“Customers are investing heavily in their online channel but the persistent use of paper for complex transactions breaks the online experience they want to deliver,” said Philip Copeland, Managing Director of Avoka Technologies. “Making it easy for content authors to publish SmartForm Apps to their web site allows organizations to not only move off of paper but to also control, measure, and optimize the end-to-end customer experience.”

SmartForm Self-Service Web Plug-in

The SmartForm Self-Service Web Plug-in (video) enables content authors to incorporate SmartForm Apps into their CQ5 website with the minimal effort. By simply adding a few HTML tags to a web page you can enable sophisticated online transactions. Some of the sophisticated SmartForm App HTML and PDF advanced features include:

Some of the sophisticated self-service features include:

• Form pre-population
• Form attachments
• Online payments
• Transaction confirmation
• PDF receipts
• Customer transaction history

SmartForm Self-Service Finder

SmartForm Finder provides a configurable Wizard-style Guides to help users easily locate SmartForm Apps on a CQ5 website, using a simple 'question and answer' guided interface. It can be embedded into existing Web pages and linked to any online resource.

Any number of Q&A Wizards can be created - typically each is centered on a business topic of interest to your customers. Examples could include - "What do I need to do to register a new business" or "I want to apply for a loan". By answering a series of questions the applicant is able to narrow down the set of forms or documents to those relevant to their specific requirement.

This release of Avoka’s SmartForm Factory will be demonstrated at the Adobe MAX 2011 User Conference October 3 - 5, Los Angeles, CA -. Booth number 524. 

About Avoka

Avoka is a leader in helping organizations to attract and retain customers by moving complex, paper-based transactions – a life insurance application, a home loan, a hospital admissions form, a government grant application, or an insurance claim – to online digital self-services that give customers the convenience of transacting anytime, from any location and using any device.