Avoka SmartForm Factory is an electronic forms ( e-Forms ) software solution that makes electronic and mobile data capture quick and simple. It reduces the time, costs, and problems inherent with paper-based forms to enable organisations to deliver digital self-service everywhere to achieve great customer experiences.
We use the Internet for just about everything. Encyclopedic information from Google and Wikipedia, news from a thousand online sources, product information from vendors and review sites. We also transact on the internet – products from Amazon, eBay and Craigslist, flights and hotels from a myriad of sites. And as the internet becomes increasingly mobile, we spend more of our time online while we’re on the move.
But there is a class of business transaction that hasn’t yet made it to the internet. It’s the more complicated business transactions that still rely on paper such as the:
These transactions are largely paper, even though everyone knows that processing paper is incredibly expensive, error prone, inconvenient and time-consuming for all.
Of all these issues, it’s the inconvenience to the customer that is driving the change to digital self-service.
According to Forrester Research the majority of all online consumers (72%) already prefer online digital self service. The explosion of smart devices and the emergence of "Digital Natives" further increases customer demand for online self service.
Customers want to move from the most expensive to the most cost effective channel
The challenge is, how long will it take your organization to move from paper to digital self-service? Because as your competitors offer the convenience of online self-service to their customers, those services are just a click away from your customers.
SmartForm Factory is a complete forms software offering to bring complex paper transactions into the digital age. SmartForm Factory uniquely meets today's challenges of constrained IT resources, the move to mobile devices, and the need to deliver engaging user experiences that drive business results. From years of experience we have developed our forms software and solutions around the following principles:
Put the Power in the Hands of the Business Users
SmartForm Factory allows non-technical business users to create, deploy and manage great looking and highly functional e-Forms without needing programming or design skills, so scarce IT resources are free to work on other projects.
Make it Easy to Deliver Great User Experiences
Our experts have built and deployed thousands of e-Forms. We've encapsulated everything we’ve learned into SmartForm Factory so you can build/deploy an e-form in just a few hours, that would have taken us days or even weeks to build.
Ensure the Success of the End User
Many organizations have hundreds/thousands of forms so SmartForm Manager makes it easy for users to quickly locate the services they need, understand in advance what is required (payments, signatures, attachments, etc.) to complete the submission, save partially completed forms, and track the progress of their submissions - without costly intervention from support agents.
Be Everywhere
There is no doubt that, users are shifting more and more internet access to mobile devices. With SmartForm Factory a single design creates an optimized SmartForm for desktop, tablet and mobile devices including iPhone, iPad, and Android mobile devices. Each device is detected and provided with an optimized experience for that specific device.
Avoka SmartForm Factory makes electronic and mobile data capture quick and simple, so you can gather the information needed to support virtually any business process.
Contact us, we can help you move paper transactions into the digital age.
We can get your organization from paper to digital self-service quickly and affordably
Adobe Solution Showcase Award Winner
"My Analysts LOVE SmartForm Factory and that’s their word, not mine. We built an interactive e-form in 3 hours that took an external contractor 48 hrs to build"
Director, Large North American Health Care Services Provider
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