Electronic Forms
Forms are a critical part of every business with over 80% of processes starting with a form submission. SmartForms are intelligent, interactive documents that are completed and submitted by customers electronically.
For businesses, SmartForms help streamline, automate and manage a business process, which results in increased efficiency and improved customer service. A key benefit of using electronic forms is the accuracy of the data captured and the incorporation of validation into SmartForms reduces inaccuracies even further. SmartForms’ security-rich features ensure the protected capture of information for e-business and they encompass not only web but email, paper, fax and PDA.
There are myriad benefits for your customers also. Inbuilt validation helps them complete the form accurately and the dynamic form only presents the questions that each individual needs to complete. Users can save forms for future completion and SmartForms are user-friendly for even the most complex of forms. Read more
Process Automation
Process automation provides increased efficiency, flexibility, security and visibility to your core business processes. It allows businesses to respond to rapidly changing business environments, regulations and customer expectations, and saves organisations both time and money.
Process automation enables companies to focus on the performance of a process and how this impacts on customers, rather than just the execution of the process. It reduces the complexity of processes by automating the flow of business-critical information and can be integrated with any business system. Read more
Rich Internet Applications
A Rich Internet Application (RIA) is an entirely new kind of web experience that provides customers with a compelling online experience.
With the flexibility and ease of an intelligent desktop application and the broad reach of traditional web applications, RIAs are interactive, flexible and can reach customers using virtually any platform. RIAs are also quick to build and have the ability to drive revenue through applications that reduce process abandonment and enable intuitive self-service.
As well as increasing customer satisfaction and boosting the bottom line, RIAs provide data analysis that enables companies to continually make better business decisions. Read more
Process Modelling
Process modelling enables companies to quickly understand, improve and implement the most cost effective and efficient business processes and systems. Through the use of “what if” analysis, business owners can take control of the fundamental dimensions of their organisations: who, what, where, when and how.
Modelling also helps define your enterprise goals, metrics, problems and implementation opportunities and the return on investment from modelling can be dramatic. The better you know your business, the greater your ability to improve its performance and competitiveness. Read more
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